FAQs

How long will it take to ship the order?

After order confirmation, it takes 24 hours to prepare. Then it takes 1-7 business days to ship the order to your home.

What areas can be delivered to?

We ship to all parts of the country and the West Bank.

What is the shipping cost?

The shipping cost will vary depending on the shipment's location and will be added to the total.

We currently have an idea regarding the prices:

• Home delivery (1-7 business days)
• Custom order shipping cost: ₪39 (we are working on it)
• Jerusalem area: ₪29
• North Israel area: ₪69

Returns and Exchanges

• Return via courier
  Returns through the shipping company cost ₪39.

• Exchange via courier
  Product exchanges are only available through our shipping company.
  Exchanges through the shipping company cost ₪40.

What does the price of the products include?

The price includes VAT, and does not include the cost of delivery or discounts.

What are the available payment methods?

*** Cash on Delivery & bit has been cancelled in the same locations. ***

It is possible to pay in cash upon delivery or via the website with a credit card or using bit app.
After paying by credit card, the ID of the cardholder must be shown according to the instructions of the credit card company.

How is the receiving process done?

The delivery company will contact you to coordinate the timing for your convenience on the day of receipt and to confirm the address.

Is it possible to edit or cancel the order?

If you would like to edit or cancel your order, please contact us immediately. After the order has been prepared and shipped, it cannot be modified.

What is the exchange and return policy?

You can return or exchange items from your order withind 48 hours of recieving it.
You can get a full refund in case of a return (except for the shipping cost).
If you would like return or exchange items, please contact us wihtin the specified period.

 *** Cash on Delivery has been cancelled in the same locations. ***

Cash on Delivery - Plan to eliminate cash on delivery in the future.

 You have the option to pay the entire amount upon delivery or when picking up the product. Please note that delivery fees may apply based on your location.
If you are located in
the North of Israel (75 NIS),
Golan & Golan Heights (75 NIS),
West Bank (25 NIS), or Jerusalem Area (25 NIS)
,please be aware of any additional charges that may apply.