Cancelling a transaction

Cancellation of a purchase made by the customer on the YAZANCO BRANDS LTD website will be made through the delivery of a cancellation notice by the customer to the company. In the cancellation notice, the customer must provide his name and ID number, as well as the details of the transaction that the customer wishes to cancel. If the cancellation notice was given by phone, the phone number of the payer that appears in the order must also be provided.

Here are the ways to cancel the transaction available to the customer:
By phone to customer service at number: 0549887444
: Yazenko Brands Ltd., Shuafat 64, Jerusalem
• By e-mail to: Yazancobrands@hotmail.com
• Online application using the "Contact Us" form on the website
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The customer may cancel a transaction, in accordance with the instructions for canceling a transaction as they appear in the website's regulations and in accordance with the Consumer Protection Law 1981 - 1981 and its regulations (in the event of a discrepancy between the company's instructions and the provisions of the law, the provisions of the law will prevail), within 14 days from the day of receiving the product or from the day of receiving a notification Verification with the order details as required by law, whichever is the later.

Notwithstanding the above, a person with a disability, a senior citizen or a new immigrant may cancel a transaction within four months from the date it was made, from the date of receipt of the product or from the date of receipt of the tax invoice and this explanatory page with the details of the transaction as required by law, whichever is later, provided that entering into the transaction includes A conversation between the company and the customer as mentioned (including a conversation through electronic communication). The company may ask the above customer for a certificate, as specified in the law, proving that he is a person with a disability, a senior citizen or a new immigrant, depending on the matter.

In the event of cancellation of a transaction due to a defect in the product, an inspection will be performed with the customer and, if necessary, a date for collection will be arranged. Refunds and transaction cancellations will be made in accordance with the provisions of the law. The customer is asked to keep the reference for placing the order and to refrain from using the products that he intends to return.

In the event of a cancellation not due to inconsistency as defined below, the company will refund within 14 days of receiving the notice of cancellation, that part of the transaction price paid by the consumer, will cancel the charge due to the transaction, will provide a copy of the notice of cancellation of the charge and as long as the customer has paid shipping fees, this amount Will not be refunded upon cancellation of the transaction.

Any refund given by the site will be transferred exclusively to the credit card through which the purchase was paid, minus shipping fees (if applicable) and in accordance with the credit company's schedules. For the avoidance of doubt, a refund will be made according to the actual payment.

Cancellation of an order before the product(s) are sent to the customer (before they leave the website warehouse), will not be charged a cancellation fee. Cancellation of the order after the product or products have been sent (after they leave the website warehouse), will be charged a cancellation fee at the rate of 5% of the price of the goods or NIS 100, whichever is the lower. A refund will be given in accordance with the provisions of the law.

It is not the consumer's standing right to cancel a transaction in order to detract from the company's right to claim its damages in the case of returning products whose value has depreciated as a result of a significant deterioration in their condition while they were in the consumer's possession, including in the case of returning a product that has been used, whose packaging has been opened or damaged, that has been damaged, damaged, that has broken down and / or suffered any injury. The customer is also requested, in order to avoid causing damage to the product, to refrain from using the product and to return it without any defect and/or damage of any kind.

Exchange of products will be carried out in accordance with the regulations of the site and in accordance with what is indicated on the page Deliveries, Returns and Exchanges.